Contact Shree Win

Reach us

Getting in touch with Shree Win is quick and straightforward. We offer two dedicated digital support channels to help you with account queries, game-related questions, and payment issues, whether you deposited via PhonePe, GPay, or BHIM.

• Email: [email protected], for detailed queries, attach screenshots or UPI transaction IDs for faster resolution. We respond within 24 hours on all days.
• In-app chat: Log in to your Shree Win account, tap the chat icon on your dashboard, and connect instantly. For payment disputes involving PhonePe, GPay, or BHIM, keep your UPI reference number handy before starting the chat.

Office hours

Our automated in-app chatbot runs 24 hours a day, 7 days a week: so you can check game results, query bonus credits, or flag a deposit issue at any time, including late nights and public holidays. Live human support agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST. Unlike many platforms that restrict live assistance to weekdays only, Shree Win agents are on hand every single day of the week during these hours. Emails received after 9:00 PM IST are picked up by our team the following morning, typically before 10:00 AM.

Online-only support

Shree Win is a fully digital platform, there is no physical office, branch counter, or walk-in centre anywhere in India. All support is delivered entirely online through email and in-app chat. This means faster response times and no travel required, whether you are in Mumbai, Delhi, Bengaluru, Kolkata, or a smaller town. Unlike traditional services where you might queue at a local office, everything at Shree Win, account help, payment queries, and bonus support, is resolved remotely and efficiently. There is no postal address, no pincode, and no reception desk. Simply open the app or send us an email, and our team will take it from there.